Providing quick response to customers' queries and doubts has become more imperative than ever today. Almost all the companies are providing such services, majorly through two online platforms, i.e. e-mails and chat. Having an in-house executive for the same can be very expensive and onerous. So, hiring a professional for e-mail/chat support from an outsourcing company can be a good option. Saivion Technologies can help you here. We are an India based outsourcing company providing outstanding staffing services at very affordable prices.
Why Hire Professionals for E-mail/Chat Support?
Better Concentration on Core Operations:
Online customer support assistance can allow your staff to concentrate on the core competencies of the organization more efficiently. You can take good care of procurement, sales, and marketing activities when you have hired professionals to take care of queries of your customers.
Gather Information about Potential and Existing Customers:
You can have information about your customers like what complaints they have about your products and services, what kinds of deals are they looking for and more through e-mail or chat support. Such information can be highly useful for your business.
Quick Resolution of Issues:
When there's a person for e-mail/chat support to attend to the issues of your customers, there will be quick redressal of grievances. Immediate support makes your customers realize how much you care for them and your customer base increases rapidly along with the brand loyalty.
You don't need highly technological equipments and processes to provide such support to your customers. The executive you hire for e-mail/chat support would require only a computer with internet connection to perform the task. So, it's quite cost-effective.
Higher Customer Satisfaction:
Swift assistance whenever required leaves a positive impression on your customers and provides great customer satisfaction. It helps you in establishing a strong brand image.
How This System Works?
Creation of Knowledge Base:
Once we sign an agreement with you to work together for e-mail/chat support, we create a knowledge base keeping your offerings and your customers' requirements in mind.
Training of Agent:
Then we will provide training to the agent selected for your customer support process for better understanding of your products and services, processes and policies.
Regular Updating of Knowledge Base:
Based on the interaction between the agent and your customers, the knowledge base will be frequently updated.
Why Choose Saivion Technologies?
Over 7 Years of Experience
Trained Professionals for E-mail/Chat Support
24X7 Online Support for Our Clients
For further information about our services, drop us a mail at email@example.com. We will respond shortly.